HOW CAN I RETURN MY ORDER?
We will accept returns on items purchased through the website within 14 days of receipt of purchase* in new condition including all tags attached. All returns should be packed correctly including invoice and reason of the return. The return shipping is at customer’s expense. Once the product has been received the purchase sum, will be returned to your bankaccount. If you wish to start a return please email firstname.lastname@example.org first.
T.a.v. AAI made with Love BV
1424 PB De Kwakel
*Please note that you must add the invoice with the return package. Without the invoice we can not make the return payment.
MY PRODUCT HAS A HOLE/ IS BROKEN, WHAT SHOULD I DO?
Our products are designed and made with love. If the product is not in tact upon delivery, please send us an email at email@example.com and include a few photos of the issue so we can respond properly.
MY PRODUCT HAD A SCRATCH OR A SPOT WHEN I RECEIVED IT, WHAT SHOULD I DO?
Our product are designed and made with love. We work with vintage materials which have some uneven marks or a worn look such as small spots and faded colors.
We choose to work with these materials not only because we think they need a second change, but also because it gives AAI made with love products our trademark vintage look. These uneven marks ill give the product the beautiful look we just love. We only sell products which fits our standard.
THE COLOR OF MY PRODUCT IS DIFFERENT FROM WHAT IT LOOKS LIKE ON YOUR WEBSITE
Due to the natural process, in which our materials are made in India, the colors can vary from time to time. The photos we use on our website are intended to be as closely matched as possible to the true product. That means no photo editing has been done. However, computer monitors display colors can have some variety as well, the colors can be slightly different. Therefore, we will not be able to exercise true control over the color accuracy.
I HAVE A DIFFERENT QUESTION!
If you have a different kind of questions, please send us an e-mail! We’ll answer it as soon as possible: firstname.lastname@example.org